Deliveries, Returns and Refunds

Deliveries

The cost of delivery is included in the purchase price of your wine pack.

Deliveries take between 3 - 5 working days. The length of time depends on your location in Australia.

Fastway Couriers is our our preferred courier to deliver to all major urban and regional centres across Australia.

You will receive a tracking number that will allow you to track the delivery of your order.

Pleas note that all deliveries need to be signed for by the person who has placed the order. You can request that your delivery is left on your doorstep if no-one is home. Our carriers reserve the right to leave a card (instead of your order) even if you request an unattended delivery.

Returns and refunds

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

We will refund your money or exchange or replace the product as appropriate.

Please let us know of any issues with the wine packs or the delivery by contacting us at Oinos@internode.com.au

 

Payment

We accept payment by Credit Card and Paypal.

Payment is collected from your account upon immediate receipt of your order from our web store. If using a Credit Card to pay, all credit card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to authorise payment to Byzanticon, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our site as secure as we can make it. To help ensure that your shopping experience is safe, simple and secure we use Secure Socket Layer (SSL) technology.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.